Research of Organizational and Personal Factors of Professional Burnout of Personnel in a Consulting Organization

Abstract

Professional burnout is a process of gradual loss of emotional, cognitive and physical energy accompanied by symptoms of emotional and mental exhaustion and physical fatigue, personal standoffishness and a decrease in satisfaction level with the performance of work. There are three main groups of factors among the factors of professional burnout: personal, role and organizational. Professional burnout of employees of consulting companies is characterized by a decrease in the evaluation of competence and the value of their activities, and by emotional exhaustion. We evaluated the influence of various personal and organizational factors on the development of the professional burnout syndrome. The following factors (in descending order) have the greatest impact on this state of personnel: material satisfaction with work, marital status, health status, work experience of an employee in the company. The factor of ``material satisfaction with work{''} is in direct proportion to the results, i.e. the more wages, the more often a person experiences a feeling of fatigue and ``squeeze{''}. This dependence is explained by the fact that career growth and, accordingly, the employee's salary depend on how effectively he or she works during a year, develops mandatory training programs and seeks to assume new roles and tasks. A new position requires both greater responsibility and additional workload. The next important factor is the employee's marital status. The more stable the marital status, the less pronounced is the ``squeezed lemon{''} syndrome. The more an employee works in a company, the less often he or she experiences chronic fatigue syndrome. According to the staff opinions, organizational factors of professional burnout are inconsistencies between the work performed to wages, and also high load and multitasking. Role factors have little effect on the professional burnout of employees of consulting companies. The result of professional burnout is the growth of staff turnover in consulting companies.