ITIL and DevOps: An Analysis

Abstract

In Chapters 1 and 2, DevOps and ITIL were introduced as an independent framework/methodology, and I consciously did not make an effort to bring together the two entities. I will analyze them together in this chapter. I will dissect the big-ticket conflicts, and the chapter will set the tone for the rest of the book to follow, in other words, for creating a union between the two rather than replacing one with the other. Chapters 1 and 2 clearly specify that the two are leaders in their own respective areas, and one cannot reasonably replace the other. The question of replacement has arisen because the newer of the two, DevOps, steps on ITIL’s foot and claims to take over certain aspects of service management.