Framework for cloud usability

Abstract

Organizations are increasingly adopting cloud-based services to meet their business needs. However, due to the complexity and diversity of cloud systems, it is important to evaluate the user experience within a framework that encompasses multiple characteristics. In this paper, we propose a cloud usability framework to provide a structure to evaluate the key attributes of the cloud user experience. The framework includes five attributes and 20 elements. Generally these describe the consumer’s expectations of the cloud. The framework can be foundation for developing usability metrics for organizations interested in measuring the user experience when adopting cloud-based services.