Management of Operations and Business Processes: Problems of Digitalization and Development of Production Enterprises in Modern Russia

Abstract

The authors consider the reasons for the recent interest in new approaches related to operational management in the scientific and practical literature. On the basis of the conducted research, the dynamics of business interaction in the organizations of commercial enterprises of Russia is analyzed. They study the dynamics of the use of information technologies and the digitalization of business processes, and try to identify the relationship between their changes and operational management. The authors conclude that it is not easy to assess these changes unambiguously. It is noticeable that the search for existing concepts and approaches to adapting management to new conditions gives very ambiguous, contradictory results. In the presence of positive trends in the small manufacturing business, significantly related to its digitalization, the overall state of large manufacturing enterprises is far from the world standards of efficiency. The results here are only somewhat related to production management. The article puts forward a hypothesis about the impossibility of a rapid change in the situation within the existing system of relations. The use of modern concepts of “Lean Production”, Kanban, Kaizen, Just-In-Time, and digitalization runs into the disintegration of the status-role structure and organizational culture that developed during the Soviet period and, despite the shortcomings, the distortions more closely corresponded to the requirements of the fourth and fifth technological orders. The authors offer their own vision of management policy.