The Effect of Supportive Work Environment on Employee Retention at Malaysia Information, Communication, and Technology (ICT) Industry

Abstract

The decreasing number of employee retention rate especially in the Information, Communication, and Technology (ICT) industry, either in local and global, cannot be exempted. Previous studies revealed that a supportive work environment is among the retainable factors. Thus, the purpose of this study examined the effect of supportive work environment on employee retention. There are three dominant predictors of a supportive work environment, namely organizational support, supervisory support, and job satisfaction that are hypothesized to have a positive and significant relationship with employee retention. A total of 257 questionnaires have distributed and 183 valid questionnaires have returned. The data collected are statistically analyzed and reported in descriptive statistics, frequency, Pearson correlation, and multiple regression analyses. The findings of the study confirmed that only supervisory support and job satisfaction, have a positive and significant relationship with employee retention. However, there is no significant relationship found between organizational support and employee retention among ICT employees. Keywords: