Do users express values during use of social systems? A classification of their postings in personal, social and technical values

Abstract

Nowadays Social Systems (SS) are widely used by users who want to interact expressing their thoughts and values in their posts. In this study, we present a research over the values expressed in user posts to investigate the following questions: what are the relationships between personal and social values in the users posts; which social or personal values can express (positively or negatively) the technical values and; how the expression of personal and social values in SS posts can assist in SS evaluation. The results showed that the analysis of values can be used as filters for an empirical assessment of the quality and technical problems of SS as well as a source of knowledge for the construction of new SS requirements.