NEEDS ANALYSIS: HOTEL RECEPTIONISTS’ USE OF ENGLISH

Abstract

Needs analysis is critical in the English for Specific Purposes (ESP) development of teaching and learning because it decides learners' goals, needs, or deficiencies in the environmental situation. Learners are often taught and led in educational practices by textbooks authored by native speakers Ministry of Education and Training (MOET, 2008). However, Vietnam received a record of over 18 million of international arrivals in 2019 arrivals (VNAT, 2022). An analysis must evaluate real-life conditions to find difficulties met when working as a hotel receptionist. This research looks at the lives of eighteen hotel receptionists in Can Tho, Vietnam. A quantitative approach is used in this research to find out in what ways hotel receptionists use their positions and the obstacles they experience on the job. The study results show that hotel receptionists employ four skills, but speaking and listening are significantly more critical in this sector. Furthermore, hotel receptionists need help with these abilities when speaking with non-native visitors. The findings imply that, besides textbook resources, educators and curriculum designers could include distinct accents from non-native English speakers into a curriculum for ESP learners. Practical markets, particularly in Asia, now have implications for real-world tourism development practices. Article visualizations: