ITIL and Grid services at gridKa

Abstract

The Steinbuch Centre for Computing (SCC) is a new organizational unit of the Karlsruhe Institute of Technology (KIT). Founded in February 2008 as a merger of the previous Institute for Scientific Computing of Forschungszentrum Karlsruhe and the Computing Centre of the Technical University Karlsruhe, SCC provides a broad spectrum of IT services for 8.000 employees and 18.000 students and carries out research and development in key areas of information technology under the same roof. SCC is also known to host the German WLCG [1] Tier-1 centre GridKa. In order to accompany the merging of the two existing computing centres located at a distance of about 10 km and to provide common first class services for science, SCC has selected the IT service management according to the industrial quasi-standard "IT Infrastructure Library (ITIL)" [3] as a strategic element. The paper discusses the implementation of a few ITIL key components from the perspective of a Scientific Computing Centre using examples of Grid services at GridKa. © 2010 IOP Publishing Ltd.