Industrial transition through Product-Service Systems: Proposal of a decision-process modeling framework

Abstract

In this paper, we attempt to explain that Product Service Systems (PSS) are not based solely on technical and functional aspects, but that organizational and collaborative aspects are also involved. Thus, we propose a servitization analyzing approach that highlights the need to manage the complexity of the iconic functional and decisional areas related to this strategy. We propose a transition process conceptual model adapted from a modeling framework for business decision-making processes (GRAI framework and tools). © IFIP International Federation for Information Processing 2013.