Wayfinding challenges and strategies in mumbai suburban railway

Abstract

This paper reports findings from semi-structured interviews conducted with local train commuters with different level of vision-full vision, low vision, no vision and different level of familiarity-first time, occasional, daily commute. The study had two objectives (1) to understand how the current train and station environment limit or support wayfinding of train commuters (2) to explore and compare the wayfinding experiences of people with different level of vision and familiarity with station use and local train travel. The findings from the study highlight ‘universal design’ considerations that should be taken to improve the wayfinding experience in the existing station and train environment for wider population.