Analyzing the impact of a decision support system on a medium sized apparel company

Abstract

Decision Support Systems (DSS) have been considered as a crucial tool providing competitive advantages, productivity as well as flexibility. The system analysis of a representative medium sized apparel company is performed to derive the requirements of the specific DSS developed to analyze the effects of using it in the apparel company. The observed benefits of the DSS after one year of use are providing efficient use of capacity, accordingly decreasing production costs, effective and accurate calculation of pre-cost estimation, improved user performance and response time to customers, as well as increased financial turnover rate, customer service and decision quality.