KNOWLEDGE TRANSFER IN ERP IMPLEMENTATION: UNIVERSITAS ISLAM INDONESIA STORY

Abstract

Enterprise resource planning (ERP) is an integrated software application in enterprise system that is used to manage organizations' resources. Currently, SAP is the most widely used of ERP systemi package in the market. This paper is a case study based on the ERP implementation at the Universitas Islam Indonesia (UII) in Yogyakarta, Indonesia. This study sees ERP implementation in knowledge transfer perspective in which explains the process of bringing explicit business processes to the organization. There arefour stages in understanding the knowledge transfr process at UII: initiation, implementation, ramp up, and integrat on. The most crucial stages are ramp up and integration. During the ramp up organization adopt the "best processes" by configuring their environment so that explicit knowledge are easily transferred to the organization. In the integration, the knowledge is internalized into the organization and seen as agradual processfor the new practices to become part of the new reality of the organization.