A Systemic Approach to Evaluating the Organizational Agility in Large-Scale Companies

Abstract

This paper presents action research to analyze an approach for assessment of the alleged agile transformation. This approach was implemented at AK Bars Digital Technologies, an IT spin-off of one of the largest banks in Russia using the Scaled Agile Framework. The approach is based on the Goal-Question-Metric approach, non-invasive measurement collection, and systemic analysis. It uses data from several different sources, including interviews, code repositories, user ratings in the play stores, and templates for agile assessment. The effectiveness of the approach is subjectively validated by the adoption of the proposed recommendations by the banks' senior management. Details are provided on the approach, the required effort from the side of both those assessing and of the people being assessed and the results. The final part of the paper is devoted to the discussion of its generalizability and the plan for future experimentation and refinement.