A service application prototype of citizen portal apps (C-PORT) for improving local government public services

Abstract

Government services to community are not properly carried out without participation and liveliness of governmental units which have been set up based on their duties and service function. The reason is that they are the spearheads of the government services to community, especially in public services. The intended public services are focused on customer satisfaction (customer-driven government). In order to successfully achieve customer satisfaction, it is necessary to get feedback from community as service users so that government as service manager may cognize some complaints about the public services that have been provided. The community feedback can be delivered through complaint services that can be directly responded by the intended unit works. The aim of this study is to develop citizen portals (c-port) apps for service complaints to support public service management in order to realize the concept of smart districts based on local wisdom. The application has developed in android based as front-end for user (citizen) and as web-end for government and related regional work units. The result of study is a prototype, a product of citizen portals (C-Port) software as a mean of communication and media for government to provide services to wider community.