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What Makes Users Trust a Chatbot for Customer Service ? An Exploratory Interview Study . What Makes Users Trust a Chatbot for Customer Service ? An Exploratory Interview Study Chatbots are software agents that interact with users through natural language

  • Følstad A
  • Nordheim C
  • Bjørkli C
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Følstad, A., Nordheim, C. B., & Bjørkli, C. A. (2018). What Makes Users Trust a Chatbot for Customer Service ? An Exploratory Interview Study . What Makes Users Trust a Chatbot for Customer Service ? An Exploratory Interview Study Chatbots are software agents that interact with users through natural language, 11193(December), 194–208.

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