The increasingly use of social online services has contributed to raising interest in studying a renewed active contribution of individuals to business development processes and value creation. As in knowledge-based organizations the phenomenon of value creation refers to intangible assets, in this study we apply a validated refined framework for intellectual capital (IC) analysis. Accordingly, IC can be grouped into three dimensions: (a) human capital (HC); (b) structural capital (SC); and (c) relational capital (RC). Because of their characterizations, Communities represent a privileged place for IC analysis on an individual and collective level. The unit of analysis of our integrated step-by-step methodology are two online communities of practice (CoPs), operating within one of the most important Italian telecommunication company (TIM S.p.A.). As a result of their empirical investigation, this integrated approach is able to provide both academics and practitioners with an effective tool for assessing intellectual capital and its related dimensions.
CITATION STYLE
Meret, C., Iannotta, M., Giacomelli, D., Gatti, M., & Sirolli, I. (2020). Managing intellectual capital inside online communities of practice: An integrated multi-step approach. In Lecture Notes in Information Systems and Organisation (Vol. 33, pp. 121–134). Springer Heidelberg. https://doi.org/10.1007/978-3-030-23665-6_9
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