Purpose - This study aimed to determine the effect of workload on turnover intention among health workers during the COVID-19 pandemic, with burnout serving as a mediator and work stress as a moderator. Methodology - This qualitative study collected data from health workers in health facilities in the Klungkung Regency using questionnaires. The data obtained were then examined using SmartPLS 3.2.9. Findings - The results showed that workload did not impact turnover intention, with burnout serving as a mediator. Meanwhile, work stress has not been proven to increase the connection between workload and turnover intent. Originality - This study provided a different perspective based on organizational behavior theory, which described the turnover intention mechanism of health workers.
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Aristana, I. N., Arsawan, I. W. E., & Rihayana, I. G. (2023). Effect of Workload on Turnover Intention among Health Workers, with Burnout as a Mediator and Work Stress as a Moderator. Jurnal Organisasi Dan Manajemen, 19(2), 424–445. https://doi.org/10.33830/jom.v19i2.4264.2023