Development of performance indicators for Occupational Health and Safety: a constructivist multicriteria approach for PPE

Abstract

Paper aims: This study aims to develop indicators, using the Multi-Criteria Decision Aid - Constructivist methodology (MCDA-C), to assess the occupational prevention activities in a psychiatric hospital. Originality: The application to the health sector of MCDA-C, in a case study during the supply of medicines to patients. Research method: We use the ProKnow-C. Then, MCDA-C was applied in a case study. Main findings: Four interest areas were defined, then the critical situations were identified to construct 126 specific indicators and finally the intervention strategies were defined. 26 indicators focused on PPE, 4 lagging and 22 leading. The model enabled the mapping of performance indicator levels. For that, 48 recommendations, and intervention strategies for each situation were defined. Implications for theory and practice: The use of specific indicators, obtained through a participatory process, allowed the identification of accurate and reliable metrics to measure the actual performance of activities, critical situations, and strategies