Research of grey relation theory algorithm for customer classification of manufacturing enterprise

Abstract

The paper puts forward customer classification method based on grey relation theory for customer classifying problem of manufacturing enterprise. Customer classifying comprehensive evaluation index system is introduced on the basis of analyzing research result about qualitative or quantitative customer classification at present. What's more, customer classification grey relation evaluation model is discussed, and the method and step based on grey relation theory are also introduced in detail. The process and result of customer classification are lastly discussed by taking one manufacturing enterprise as instance, and the customer type of enterprise is determined by utilizing ABC taxonomy. © 2009 Springer Berlin Heidelberg.