Patron Survey of Acceptable Wait Times at Transit Bus Stops in the District of Columbia

Abstract

The wait time of bus patrons at bus stops is one of several measures for assessing reliability of transit services, especially in urban areas. The uncertainty associated with waiting affects bus patrons’ perception of quality of the service provided. Studies in this subject area have therefore been of interest to transit service agencies and officials. This paper presents the findings of a study conducted to determine patrons’ maximum acceptable wait times (beyond the scheduled arrival time) at bus stops in an urban area. In all, 3387 bus patrons at 71 selected bus stops were surveyed over a period of 9 months. The results of the survey showed that the least acceptable wait time beyond the scheduled arrival time was 1 minute, while the maximum acceptable wait time was reported to be 20 minutes. Also, only one-third (33%) of the total number of patrons surveyed were willing to wait up to 5 minutes beyond the scheduled arrival time of buses. In addition, patrons are willing to wait longer in warm weather. On average, white patrons were found to have the least maximum acceptable wait times, followed by Hispanics, Asians, and then Blacks.