A qualitative investigation of 'context', 'enterprise mobile services' and the influence of context on user experiences and acceptance of enterprise mobile services

Abstract

Within this paper an account of a qualitative investigation into Enterprise Mobile Services and their 'Context' is recorded. Employing Qualitative Content Analysis, two taxonomies are derived; An Enterprise Mobile Service Taxonomy and a 'Context' Taxonomy. The researcher also investigates current Context factors which have been proven to influence users' experiences and the acceptance of Enterprise Mobile Services. These are highlighted in the 'Context' taxonomy. The researcher intends to further investigate the influence of Context on users' acceptance of Enterprise Mobile Services subsequently it is necessary to select appropriate Context criteria for inclusion. This paper describes this selection process; a focus group with Industry experts was conducted following the KJ method. The Context criteria to be further investigated were selected. The criteria which describe enterprise mobile services were also selected. The results of the qualitative investigation reveal Context items which may potentially influence the acceptance of Enterprise Mobile Services. The HCI and IS domains could benefit from further investigations into the influence of these Context items on users experiences and acceptance to allow for an even deeper understanding of the influence of Context. © 2014 Springer International Publishing.