Technology for supporting collaboration across enterprise boundaries

Abstract

This position paper provides an informal framework for thinking about Cross-Enterprise Collaboration (CEC), which is an increasingly crucial factor in driving business results. We argue that sustaining effective CEC generally requires careful consideration of technology to support both person-to-person and system-to-system interaction. We outline the main ingredients of CEC, identify common CEC patterns, and discuss some key technologies that enable collaboration across enterprise boundaries. © 2012 Springer-Verlag.