Performance evaluation system to support the coordination of bidding processes management in a University Hospital

Abstract

Purpose: The purpose of this research is to structure a model to support the management of the Coordination of Bidding Processes at the Professor Polydoro Ernani de São Thiago University Hospital of Universidade Federal de Santa Catarina (Federal University of Santa Catarina). The main purpose is to build, in its manager, knowledge about the management context, allowing the visualization of the aspects deemed as necessary and sufficient to be taken into account in this process. Methodology: The Multicriteria Decision Aid - Constructivist (MCDA-C) methodology is used to structure a specific performance evaluation system considering the particularities of the context and its manager. Thus, the research uses a qualitative approach with primary data collection, in the form of a case study, based on interviews with the manager of the Coordination. Results: The structuring of the system allows the development of a hierarchical structure of value and qualitative performance indicators. The development of performance indicators enables the effectively monitoring of activities developed by the sector, leading to efficient management and better application of public resources. It also allows the visualization of aspects at compromising, market and excellence levels, highlighting the relevant factors for management. Contributions of the Study: The study contributes to filling the demonstrated gap based on the analysis of the literature on the topic. The system is considered to provide the manager with specific information to make decisions and promotes a discussion, not yet found in the literature, regarding the use of constructivist approaches for the bidding sector in a university hospital.