Abstract
This paper presents a synthetic summary of the literature in the area of quality of e-government services, as a basis for the future construction of a relevant model and ontology. We include 18 different approaches concerning quality of service for public sector in general and e-government more specifically. Using as a criterion the focus of each approach on organizational issues or the front end of the service we classified them in introvert and extrovert ones. As a result of the review we were able to organize the main components influencing quality of e-government services in the following four key areas: service, content, system and organization. © Springer-Verlag Berlin Heidelberg 2006.
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CITATION STYLE
Papadomichelaki, X., Magoutas, B., Halaris, C., Apostolou, D., & Mentzas, G. (2006). A review of quality dimensions in e-government services. In Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) (Vol. 4084 LNCS, pp. 128–138). Springer Verlag. https://doi.org/10.1007/11823100_12
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