WhatsApp messenger, workload and satisfaction with work-life balance among employees of a Malaysian government office

Abstract

This research was performed using cross-sectional survey with the participation by one hundred (100) respondents among staffs of a Malaysian government records and pensions office. This study comprised of four analyses: reliability analysis, descriptive analysis, Pearson's correlation analysis and multiple regression analysis to measure the relationships between independent and dependent variables. Surprisingly at the end of the study, the researchers found that while there were no significant effect of WhatsApp Messenger towards the employees' workload, WhatsApp Messenger had significant and positive effects towards employees' satisfaction with work-life balance, Thus, the information and findings of this study could help other researchers with their upcoming research on WhatsApp Messenger, workload and work-life balance. At the same time, practitioners, academics and policy makers would benefit from this research by identifying the factors that can determine the work-life balance among employees. The organization should also make reference of this study in getting a greater view on whether the current working pattern has affected the employees' work-life balance that later may affect their attitudes and productivity.