Propuesta de un instrumento de autoevaluación del desempeño organizacional en instituciones públicas de educación superior en México

Abstract

The purpose of this document is to present a proposal of a self-assessment instrument of organizational performance applicable to Public Higher Education Institutions in Mexico. The questionnaire was designed based on four perspectives of Kaplan & Norton's Balanced Scorecard model. It consisted of 50 items and was applied to a sample of 74 universities in Mexico. The results indicate a high reliability of the instrument in the four dimensions, a perception of better performance in learning and growth and client on financial and internal processes. Significant correlations for all perspectives were found.