Personified voice interaction software in billing systems

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Abstract

Applying voice possibilities in modern speech billing systems can significantly reduce the operators’ time and costs and in some cases improve the accuracy of the initial data. For example, the software will evaluate the possibility of applying the technology of synthesis and speech recognition for billing systems. It considers individual user’s features. Experiments illustrate examples of voice technology effective implementation.

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Suranova, D. A., & Meshcheryakov, R. V. (2014). Personified voice interaction software in billing systems. In Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) (Vol. 8773, pp. 345–352). Springer Verlag. https://doi.org/10.1007/978-3-319-11581-8_43

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