The Impact of Artificial Intelligence on Chatbot Design

Abstract

Artificial intelligence is transforming the way chatbots are created and used. The recent boom of artificial intelligence development is creating a whole new generation of intelligent approaches that enable a more efficient and effective design of chatbots. On the other hand, the increasing need and interest from the industry in artificial intelligence based solutions, is guaranteeing the necessary investment and applicational know-how that is pushing such solutions to a new dimension. Some relevant examples are e-commerce, health or education, which is the main focus of this work. This paper studies and analyses the impact that artificial intelligence models and solutions is having on the design and development of chatbots, when compared to the previously used approaches. Some of the most relevant current and future challenges in this domain are highlighted, which include language learning, sentiment interpretation, integration with other services, or data security and privacy issues.