Communication in home care—A feasibility study of an educational intervention in self-efficacy and job satisfaction

Abstract

Aim: To explore the feasibility of evaluating a novel educational intervention on person-centered communication for nursing assistants (NAs) in home care. Design: A feasibility study with pre- and post-assessments. Methods: Feasibility was assessed pre- and post-intervention, including evaluation of data collection procedures, completion rates and missing data in two questionnaires: Self-efficacy Questionnaire measuring communication skills and Measure of Job Satisfaction, analysed descriptively and statistically. Results: The questionnaires were feasible and acceptable for the NAs to complete and understand. The pre- and post-assessments showed 83% and 61% completion rates, respectively, and a low proportion of missing data. Barriers for not participating in data collection were stress caused by staff shortages and high workload. Preliminary analysis of the questionnaires showed no significant difference pre- and post-intervention, even though an overall tendency of increased communication self-efficacy was observed. The NAs' self-efficacy ratings also revealed a ceiling effect.