Artificial Intelligence in University Administration: An Overview of its Uses and Applications

Abstract

The use of artificial intelligence in higher education holds significant potential for strengthening and enhancing institutional and academic processes. These processes include informed decision-making, research, and the learning experience of the academic community, comprising students, faculty, administrative staff, and others. Artificial intelligence can assist universities in identifying potential strategies based on information and trends, contribute to enrollment processes, and help reduce student dropout rates. It aids in identifying risk factors affecting students, allowing for the provision of specialized support measures. Additionally, contributes to the formulation of personalized and differentiated academic plans, enhances learning and teaching management, among other benefits. However, it is important to consider that a high percentage of students in Latin America come from low-income households and have limited access to technology. This limitation may impact their ability to leverage the advantages of artificial intelligence. Therefore, understanding its structure, factors, and effects is essential given its impact and trends in applied usage. A comprehensive implementation of intelligent automation in education is needed, considering these inequalities and challenges. Issues such as cost, scalability, ethics, privacy, and the lack of expertise in artificial intelligence in Colombian academic environments must be addressed.