Towards Guaranteed Quality and Dependability of Information Services

Abstract

The impressive advances in global networking and information technology providegreat opportunities for all kinds of ubiquitous information services, rangingfrom digital libraries and information discovery to virtual-enterprise workflowsand electronic commerce. However, many of these services too often exhibitrather poor quality and are thus unsuitable for mission-critical applications. Inthis paper I would like to encourage more intensive research efforts towardsservice quality...