Organizational Citizenship Behavior as a Consequence of Work-Life Balance: The Mediating Role of Burnout and Moderating role of Employee Engagement

Abstract

Purpose: Managing work and life together is an ongoing challenge in today’s world. In the current study, we examine the Work-Life Balance (WLB) of employees in Islamic Bank. The main objective of this paper is to analyze the experience of Work-Life Balance (WLB) and Burnout by workers of the Islamic Banking sector. Design/Methodology/Approach: In this research, the data will be collected through the Islamic Banks based on a quantitative research method. To regulate the influence of demographic variables on burnout & WLB. To study the relation among WLB, employee engagement, burnout, and OCB a questionnaire was distributed among the employees by using the convenient random sampling technique. Findings: Results contributed to the study by narrating that no moderating role of Employee Engagement has been observed affecting the relationship between Work-Life Balance (WLB) and Organizational Citizenship Behavior (OCB) as well as the relationship between Burnout and Organizational Citizenship Behavior (OCB). Implications/Originality/Value: The findings of this study can assist HR managers and policymakers in understanding how Work-Life Balance (WLB) and Burnout can contribute to the development of Organizational Citizenship Behavior (OCB). While Employee Engagement strengthens the Work-Life Balance (WLB) and provides theoretical-based analytics to improve Organizational Citizenship Behavior (OCB). In organizations, a well-managed WLB is necessary to retain employees. This activity also has some implications on Employee Engagement and their attitude towards work without considering the impact of Burnout.