Evaluasi Tingkat Kepuasan Pasien Terhadap Pelayanan Apotek Pelengkap Rumah Sakit Umum Daerah Arosuka Solok

Abstract

A research on the evaluation of the level of patient satisfaction to complementary pharmacy services in Regional General Hospital Arosuka Solok has been done, which aims to reveal the quality of service in complementary pharmacy as perceived by the patients at the General Hospital of Arosuka Solok in 2014. This research was conducted using descriptive method by providing a questionnaire containing a list of questions to the patient. Results of analysis found that the percentage of respondents felt quite satisfied to the responsiveness of officers was 66.34%, respondents felt quite satisfied to officer’s reliability was 52%, respondents felt quite satisfied to officer’s assurance was 58%, respondents felt very satisfied to officer’s empathy was 48%, and direct evidence that they are satisfied was 50.33%. In general, it could be said that the quality of pharmacy services is good enough.