Actors and System Maps: A Methodology for Developing Product/Service Systems

Abstract

This paper presents a refined version of the Actors and System Map methodology. The refined method is more clearly defined and follows a structured process. This method can be used for describing actors and activities between a provider and a customer within a product/service system. The methodology helps in providing an overview of participating actors within a system, which is advantageous since there are often differences of opinion regarding the actors involved. An example of when the methodology has been used is presented.