The Impact of Digitalization on Product-Service System Development in the Manufacturing Industry

Abstract

Digitalization is a trend that is changing society and that will also have significant effects on the asset management and manufacturing industry. Simultaneously with the digitalization trend, formerly product-centric companies have been increasingly adopting service components in their products and basing their competitive strategies on services. The purpose of this study is to increase the understanding of how manufacturing companies see the effects of digitalization in their business, and how digitalization might affect their product and service provision including asset related services. The paper utilises explorative case study approach. The research data was collected by semi-structured interviews with experts representing different roles in manufacturing ecosystems. The paper builds a classification for digitalization-enabled PSS for manufacturing industry.