Civicness in organizations: A reflection on the relationship between professionals and managers

Abstract

As they deliver services, organizations have to deal with conflicts over competing and sometimes irreconcilable values, especially at a time when they are facing competitive pressure and diminishing resources. The civicness of organizations expresses itself in how they enable positive interaction over such conflicts between their members. This paper focuses specifically on the relationship between professionals and their managers. By infusing social behaviour with civil values, organizations can contribute to a wider culture of citizenship.