System Performance Measurement Using Web Server Log Files Method and Sink's Seven Performance Criteria in Multichannel System Architecture

Abstract

The purpose of system of updating population data with a multichannel architecture helps to simplify and streamline population data service procedures. This study builds a model of performance measurement in system processes using a multichannel system. The research method uses quantitative methods. Performance is seen in terms of productivity, effectiveness, efficiency, quality, quality, innovation, quality of work life and profitability in processes and sub-processes in multichannel systems. The results of this study get a critical area; namely the achievement of outputs that are not in line with the very poor product achievement standards, an increase in RnD is not optimal, employee trainees are not in accordance with the target, and work accidents are high. This paper uses multichannel performance measurement by determining key performance indicators (KPI) and performing performance measurements by recording processes on a multi-channel system with the Seven Sink Criteria method to produce standard performance measurements with the system automatically. In conclusion we can measure performance in SIAK using a multi-channel system, by calculating activity in the system. Even though there are two KPIs that cannot be measured by the system, they can still be combined using a weighted average value. Then we get a value that can be compared with the performance of the service unit to determine the performance conditions.