Expert system as the tool for information asymmetry reduction on RCBS market in EU

Abstract

The paper is focused on retail core banking services in Central Europe where expert system named Retail core banking services calculator (Calculator) has been introduced at the beginning of the year. This online system is created to help the client to choose the best bank concerning his or hers usage pattern. The main part of the paper describes data analysis outcome from Calculator's respondents such as client clustering and average costs. The four main client clusters are identified and described by specific and detail month usage pattern gained using the non-hierarchic cluster analysis. There is also discussed charge structure in EU non-eurozone countries but the main focus of this paper is on the e-banking clients in the Czech Republic (non-eurozone member of EU). © 2013 Springer Science+Business Media.