The Influence of Empowerment of Human Resources, Good Governance, Monitoring and Evaluation of the Quality of Employee Services in Public Hospital of Fatimah Embung Area in Batam City

Abstract

This research is aimed at determining the influence of empowering human resources, good governance, monitoring and evaluation, and service quality of the employees. This research applied a quantitative approach with survey method. A path analysis was used to analyze the collected data. The population that was analyzed in this research was all employees who taught at Public Hospital of Embung Fatimah Batam City which was 602 people. An affordable population is an employee of Group III level of 189 people. Random sampling was conducted and selected impartially for a number of 129 people. The result of the research showed that the employee was directly affected by the empowering human resources, good governance and monitoring and evaluation of the employees. This research also discovered that the employees monitoring and evaluation was influenced by the empowering human resources and good governance. This research also discovered that the employee's good governance was influenced by the empowering human resources. Based on those findings, it can be concluded that all changes occur on the service quality of the employees were influenced by the empowering human resources, good governance, and monitoring and evaluation. This service quality, good governance and monitoring and evaluation of the employees can be considered in the strategic planning of human resources development in public organization.