User Experience and Expectations of Streetscape: A Planning Framework for Urban Streets in India

Abstract

Streets are an integral part of the urban fabric which weave various functions like social space, commercial space, cultural space, as well as a channel of transportation for various categories of vehicles. In Indian scenario, rapid and uncontrolled growth of commercial activities on urban streets has led to traffic congestion, unorganized parking, lack of convenient space for pedestrians and lack of visual and spatial comfort for all users. This research focuses on the study of streetscape scenario in India, the expectations of users, identifying general issues related to urban streets and accordingly suggesting strategies for enhanced user experience. The aim of this research is to study the user experience, determine the expectations of citizens and formulate strategies for establishing the sustainable street system which enhances the user experience and keeps the city livable. The present scenario of urban streets is studied through a research survey in order to understand the user experience and their expectations of urban streets. The questionnaire comprising of twelve questions was prepared to collect responses from various age groups. User experience and expectations are compiled and analyzed on the basis of information provided by 454 respondents, and recommendations are made accordingly on the basis of best judgement. A new framework for urban street planning and design of streetscape elements is to be formulated at the city level while considering user experience and expectations.