Action design ethnographic research (ADER): Vested interest networks and ICT networks in service delivery of land records in bangladesh

Abstract

Identifying rigorous and relevant research methods has for a long time been a challenge in IS research. This is amplified in developing countries, where understanding the context is key. This paper presents an Action Design Research based approach, incorporating ethnography, which aims to provide a more authentic and relevant analysis. The Action Design Ethnographic Research (ADER) method is illustrated through the case of ICTs and land records management in Bangladesh. The findings show that where ICTs have been introduced so far, they do not clearly relate to the specific organizational context and service delivery processes. Furthermore, they fail to recognize the role of what is termed here 'vested interest networks', which sit outside the formal processes, but are key to their effective functioning. This paper suggests ADER has the potential to enable the development of more contextually contingent, authentic and hence useful ICTs, especially in the developing countries context. © 2012 IFIP International Federation for Information Processing.