An empirical study of maintenance costs for hotels in Hong Kong

Abstract

This research aims to explore the empirical inter-relationships among maintenance costs, maintenance strategy, resources allocation, outsourcing strategy, benchmarks and maintenance cost index for hotels in Hong Kong. There seems to be limited literature and research available regarding maintenance, benchmark and cost analysis in the hotel industry, which would render this research more meaningful. Maintenance cost distribution, obstacles of multi-skilling, outsourcing implications, maintenance performance and practices will also be discussed. It is hoped that this research would enable the hotel operators to achieve better maintenance effectiveness and efficiency through various strategies and cost index, which appear not to be widely available in the market. The quantitative research methodology of the questionnaire survey can be conducted by major hotel operators in Hong Kong.