Success factors for business intelligence systems implementation in higher education institutions – A review

Abstract

Considering that organizations are moving towards IT infrastructure, today Business Intelligence (BI) system is the most widely used IT solution. BI is the application of information and specialized tools to support decision making in different organizational environments. Organizations use BI to increase the efficiency of managing information for decision making. Despite the positive effect of BI to organizations, its implementation is frequently plagued with lots of risk, complex processes, drawbacks issues and challenges and the benefit of BI system can only be achieved if the system is successfully implemented. In view of the need and challenge of BI system implementation, this study aims to con-tribute, by proposing the success factors (SFs) of BI implementation for higher education institutions (HEIs). The review period for this study is seven years (2010–2017) and the database used are Science Direct, IEEE, Scopus, Springer link and Google Scholar. This paper serves as a guideline to follow by the HEIs decision makers on the factors that are important to be considered to ensure proper and successful implementation of BI system, this will lead to increase in the chances of successes and reduce the failure rates of BI system implementation in HEIs.