A Collaborative Approach for Effective Requirement Elicitation in Oblivious Client Environment

Abstract

Acquiring the desired requirements from customer through requirement elicitation process is a big deal as entire project depends on this initial important activity. Poor requirement elicitation affects software quality. Various factors in the oblivious client environment like culture, linguistic, gender, nationality, race and politics; can affect the final deliverables. The interaction of complex values, attitudes, behavioral norms, beliefs and communication approaches by stakeholders with different values may lead towards misunderstanding and misinterpretation. This could lead towards failure or dissatisfaction of the final outcome which might cause loss to both parties. The project requires redesign or modification that could take extra time and cost to get the desired results. The oblivious nature of the client's working environment is the major cause of poor requirement elicitation. This study focuses the issues in oblivious client environment where client is reluctant to provide desired information. This work proposes a novel requirement elicitation model for effective software development in oblivious client environment. The quality improvement results of software after using this model were verified using a qualitative survey.