Management model in the supply chain of a construction SME to improve project delivery using Lean Construction, Activity Based Costing and Digital Transformation methodologies

Abstract

The construction sector has been one of the main drivers of the Peruvian economy in recent years, however, the appearance of the COVID-19 pandemic showed a series of existing shortcomings in this sector which have been aggravated since the year 2022, resulting in a reduction in construction activity of 12.4% and 10.6% during the months of March and April 2023, data very far from the growth of the sector during the year 2020 which was 35%.; The traditional problems of this sector are based on excessive project execution times, which directly impacts the profitability of construction companies and customer satisfaction. Faced with a situation of decreasing economic margins of construction companies, they have undertaken a change in their planning processes, which remained extremely manual, towards the development of innovative processes supported by management tools and using technology in order to reduce reprocessing and improve customer satisfaction which resulted in an increase in profitability, however, the lack of knowledge has not allowed to achieve the expected results to date; Therefore, the objective of this research is to contribute to the innovation of the supply chain processes of construction companies with the aim of increasing their productivity and profitability through the application of Lean Construction, Digital Transformation and Activity Based Costing (ABC) in post-Covid-19 times.