“Don’t Get Distracted!”: The Role of Social Robots’ Interaction Style on Users’ Cognitive Performance, Acceptance, and Non-Compliant Behavior

Abstract

Social robots are developed to provide companionship and assistance in the daily life of the children, older, and disable people but also have great potential as educational technology by facilitating learning. In these application areas, a social robot can take the role of a coach by training and assisting individuals also in cognitive tasks. Since a robot’s interaction style affects users’ trust and acceptance, customizing its behavior to the proposed tasks could, potentially, have an impact on the users’ performance. To investigate these phenomena, we enrolled sixty volunteers and endowed a social robot with a friendly and an authoritarian interaction style. The aim was to explore whether and how the robot’s interaction style could enhance users’ cognitive performance during a psychometric evaluation. The results showed that the authoritarian interaction style seems to be more appropriate to improve the performance when the tasks require high cognitive demands. These differences in cognitive performance between the groups did not depend on users’ intrinsic characteristics, such as gender and personality traits. Nevertheless, in the authoritarian condition, participants’ cognitive performance was related to their trust and the acceptance of the technology. Finally, we found that users’ non-compliant behavior was not related to their personality traits. This finding indirectly supports the role of the robot’s interaction style in influencing the compliance behavior of the users.