Case-based business-to-business integration model for SME - The impact of ERP implementation

Abstract

Managing small and medium sizes enterprises (SMEs) and building their competitiveness is not an easy task. Such enterprises not only differ in their organizational potential (managerial, intellectual, financial), but also in their operational power in relation to their surroundings, their susceptibility to external influences and their reactions to the needs of the market etc. This paper presents concept of the Business-to-Business Model Integration for SME.The authors suggest that the assessment of an ERP implementation depends on a firm's intention to use the ERP system to achieve strategic goals. We attempt to answer one of the fundamental research questions: "What are the benefits which have to be considered during the post-implementation phase an ERP system?" Using a real case study the authors put forward a potential possibility to create B2B Integration Model in accordance with the assessment of the post-implementation phase of an ERP system. © 2012 Springer-Verlag.