Six sigma — The methodology for acheiving total business excellence

Abstract

The involvement of improvement teams and the use of quality tools, that improved business performance could be achieved only through better planning, capable processes and the involvement of people. Six Sigma (6σ) is a business-driven, multi-faceted approach to process improvement, reduced costs, and increased profits. With a fundamental principle to improve customer satisfaction by reducing defects, its ultimate performance target is virtually defect-free processes and products. Six Sigma is a revolutionary business process geared toward dramatically reducing organizational inefficiencies that translates into bottom-line profitability. This paper shows how to transform Six Sigma to address today’s most crucial business challenges: the challenge to execute and the challenge to maximize value. It also discusses practical issues related to its implementation, project management, techniques, and relations with other standards, concepts and tools for achieving synergistic effect.