How flexibility accommodates demand variability in a service chain: Insights from exploratory interviews in the refugee supply chain

Scholten, K., De Blok, C., & Haar, R. J. (2017). How flexibility accommodates demand variability in a service chain: Insights from exploratory interviews in the refugee supply chain. In The Palgrave Handbook of Humanitarian Logistics and Supply Chain Management (pp. 359–393). Palgrave Macmillan. https://doi.org/10.1057/978-1-137-59099-2_12