Public clients pursue innovation, but what’s going on at the project level? A case study of infrastructure operation and maintenance

Abstract

This paper examines the gap between macro-level calls for innovation and the micro-level enactment, by exploring the discrepancies between a public client’s pursuit of innovation and the actions taken at the project level. Through empirical analysis of four infrastructure operation and maintenance projects, we identify discrepancies within and between procurement strategies and project-level practices. Taking a strategy-as-practice perspective, our study shows how procurement strategies are adapted and enacted by inter-organizational project actors, shedding light on why macro-level innovation intent may not translate into expected outcomes at the project level. Our findings underscore the importance of aligning macro-level directives with micro-level actions to drive innovation in construction projects effectively. This research contributes to a better understanding of the dynamics shaping innovation in construction projects, highlighting the critical role of procurement strategies in bridging macro and micro contexts to achieve sustainable development goals.